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Software Support FAQs
How do I remove a CD-ROM from the case?   Before removing a CD-ROM from its case, release the CD by pushing the button in the center of the disk.
How do I install a CD-ROM?   All of Super Duper's CD-ROMs come with step-by-step instructions for running a CD-ROM on Windows and Mac computers. Instructions are usually on the inside back cover of a book, or if the CD comes in a case, in the booklet inside the CD-ROM case.
How do I know if a CD-ROM is compatible with my computer?   All of Super Duper®'s CD-ROMs include system requirements. For specific computer requirements, please visit the product page for the product you purchased.
What if the program does not save a student’s data?  There could be two reasons why this is occurring:
  1. Your students are NOT playing on the same computer every day. Super Duper Software saves the student’s data to the computer’s hard drive. The student must use the same computer in order to track and store data over time.
  2. Your computer may erase the data stored in some folders nightly or weekly. Change your settings so that your computer does not erase your Flash Shared Objects Folder. Contact your system administrator for further assistance.
Can I use my CD over a network?   No. Super Duper's CD-ROMs are not for use over a network. Since the hard drive saves each student's data, the student begins play on one particular computer and continues to play on the same computer throughout the program. This allows a continuous collection of student data in order to gain the most benefit from the Student Reports.
Do I need a CD for each computer in my classroom?   Yes. If you are planning for more than one student at a time to use the program, you will need a CD for each computer. The data collects on each computer's hard drive, and the computer needs the CD to run the program.
If a student switches computers, will I be able to see his/her data from previous sessions?   No. The hard drive stores the student's information, meaning the student must play on the same computer for every session for you to access previous sessions and data.
HELP! I'm not hearing any sound; what do I do?  
  • Make sure that the computer is not set on "Mute."
  • If you are using headphones, unplug them and see if sound is coming from the computer. If so, your headphones may not be functioning properly.
  • If you find that your computer is not set on "Mute" and the headphones are working properly (and you still do not have sound), try closing the CD and restarting the application. Please call or email Super Duper® for technical help if all these steps fail to provide sound.
Does HearBuilder™ come in Home and Professional Editions?   Yes. HearBuilder™ has a Home Edition for parents ($69.95) and a Professional Edition for educators ($99.95). Go to www.hearbuilder.com to learn more.